Account Specialist
3.
2 Full-time 3 hours ago Full Job Description Overview:
Support Tyndale Company by maintaining customer information in our systems, as well as building upon relationships with customers for designated National Account Manager.
Responsibilities:
JOB DESCRIPTION Position Title:
Account Specialist Department:
Account Services Reports To:
Account Services Manager FLSA Status:
Non-Exempt EEO Category:
Administrative Support Workers Date Prepared/Updated:
August 2019 Primary Accountabilities and Job Activities:
Build strong relationships with key contacts at existing customers and interact with them over the phone and e-mail; Create and maintain customer information in MAS 500.
Systematically check information to ensure accuracy is maintained; Create customized catalogs and order forms for distribution; Work closely with assigned National Account Manager and/or Account Manager to ensure all customer needs are satisfied in a timely period; Provide regular and requested reports for Customers; Gather and analyze complex data to develop effective solutions to customer issues, concerns, requests; Collaborate with various internal Tyndale departments, including Account Administration Manager, to ensure solution is effective, efficient, and will have a positive impact on customer satisfaction; Provide information concerning product information to our customers, and internally as needed- assist customer service in comparing product features; Use company CRM system to record actions and tasks handled, as well as document key contacts information; Delegate assignments to our flex support team to effectively manage workload; Send out product samples, as coordinated with the National Account Manager; Perform various tasks and duties as assigned; Work Environment/Physical Demands:
Office environment Note:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Qualifications:
Qualifications:
HS Diploma or equivalent required; BA/BS degree preferred.
Minimum 2 years Sales Support, Account Management, or Customer Service experience and/or 6 Months Tyndale Customer Support Experience required.
Proficiency using MS Word and Excel required; In Excel, must be able to create basic spreadsheets, enter basic formulas, format spreadsheets, manipulate data, and Print.
Proficiency using Adobe Photoshop a plus, but not required; Strong problem solving skills Possess high level of accuracy and thoroughness Ability to develop and maintain key relationships with internal and external customers Strong written and verbal communication skills; Ability to multi-task and manage competing priorities effectively; Strong time-management skills; Possess strong sense of urgency; Excellent organizational skills; Detail Oriented and maintain a high level of accuracy in their work; Ability to work independently, as well as in a team environment;.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Full-time 3 hours ago Full Job Description Overview:
Support Tyndale Company by maintaining customer information in our systems, as well as building upon relationships with customers for designated National Account Manager.
Responsibilities:
JOB DESCRIPTION Position Title:
Account Specialist Department:
Account Services Reports To:
Account Services Manager FLSA Status:
Non-Exempt EEO Category:
Administrative Support Workers Date Prepared/Updated:
August 2019 Primary Accountabilities and Job Activities:
Build strong relationships with key contacts at existing customers and interact with them over the phone and e-mail; Create and maintain customer information in MAS 500.
Systematically check information to ensure accuracy is maintained; Create customized catalogs and order forms for distribution; Work closely with assigned National Account Manager and/or Account Manager to ensure all customer needs are satisfied in a timely period; Provide regular and requested reports for Customers; Gather and analyze complex data to develop effective solutions to customer issues, concerns, requests; Collaborate with various internal Tyndale departments, including Account Administration Manager, to ensure solution is effective, efficient, and will have a positive impact on customer satisfaction; Provide information concerning product information to our customers, and internally as needed- assist customer service in comparing product features; Use company CRM system to record actions and tasks handled, as well as document key contacts information; Delegate assignments to our flex support team to effectively manage workload; Send out product samples, as coordinated with the National Account Manager; Perform various tasks and duties as assigned; Work Environment/Physical Demands:
Office environment Note:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Qualifications:
Qualifications:
HS Diploma or equivalent required; BA/BS degree preferred.
Minimum 2 years Sales Support, Account Management, or Customer Service experience and/or 6 Months Tyndale Customer Support Experience required.
Proficiency using MS Word and Excel required; In Excel, must be able to create basic spreadsheets, enter basic formulas, format spreadsheets, manipulate data, and Print.
Proficiency using Adobe Photoshop a plus, but not required; Strong problem solving skills Possess high level of accuracy and thoroughness Ability to develop and maintain key relationships with internal and external customers Strong written and verbal communication skills; Ability to multi-task and manage competing priorities effectively; Strong time-management skills; Possess strong sense of urgency; Excellent organizational skills; Detail Oriented and maintain a high level of accuracy in their work; Ability to work independently, as well as in a team environment;.
Estimated Salary: $20 to $28 per hour based on qualifications.
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